The CamelBak Got Your Bak Lifetime Guarantee
For All Reservoirs, Backpacks, Bottles and Accessories
CamelBak has built its reputation by engineering products that exceed consumer expectations for quality and durability. In 2011, CamelBak introduced the Got Your Bak™ Lifetime Guarantee for all reservoirs, backpacks, bottles and accessories. The Got Your Bak™ Lifetime Guarantee covers all reservoirs, backpacks, bottles and accessories from manufacturing defects in materials and workmanship for the lifetime of the product.
CamelBak will repair or replace at its discretion any manufacturing defect in these products free of charge. The Got Your Bak™ Lifetime Guarantee does not cover damage caused by normal wear and tear, accident, combat damage, improper care or cleaning, non-standard usage or negligence. Product must be purchased from an authorized CamelBak dealer.
Are you looking to purchase a new part for your bottle or replace a bite valve on your reservoir? CamelBak.com offers a wide variety of replacement parts and accessories. Browse the categories below or view our full Accessories Page.
SUBMITTING YOUR PRODUCT TO WARRANTY
For PACK warranty service CLICK HERE
For BOTTLE warranty service CLICK HERE
For RESERVOIR warranty service CLICK HERE
For assistance with OTHER PRODUCTS CLICK HERE
Please contact our Warranty department with any questions or concerns. firstname.lastname@example.org or 800.767.8725 x 1255
Return shipments must be prepaid and insured. CamelBak cannot be liable for lost in-bound packages. California State Law requires products be clean and dry for warranty evaluation. If the claim is determined to be valid, the product will be replaced at CamelBak's expense within 10 to 15 business days. Any replacements or exchanges will be at the discretion of CamelBak, based on the type of product sent in and the availability of replacement styles and colors. Typically, most issues can be resolved with a replacement part.
INTERNATIONAL (OUTSIDE THE USA)
Please direct your warranty inquiries either to your local retailer or to email@example.com. Please direct any military inquiries to firstname.lastname@example.org.
REFUNDS AND EXCHANGES
All refunds and exchanges are handled through your retailer or distributor.