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The CamelBak Got Your Bak™ Lifetime Guarantee

For All Reservoirs, Backpacks, Bottles and Accessories

CamelBak has built its reputation by engineering products that exceed consumer expectations for quality and durability. In 2011, CamelBak introduced the Got Your Bak™ Lifetime Guarantee for all reservoirs, backpacks, bottles and accessories. The Got Your Bak™ Lifetime Guarantee covers all reservoirs, backpacks, bottles and accessories from manufacturing defects in materials and workmanship for the lifetime of the product.

CamelBak will repair or replace at its discretion any manufacturing defect in these products free of charge. The Got Your Bak™ Lifetime Guarantee does not cover damage caused by normal wear and tear, accident, combat damage, improper care or cleaning, non-standard usage or negligence. Product must be purchased from an authorized CamelBak dealer.


SUBMITTING YOUR PRODUCT TO WARRANTY

If your product has a manufacturing defect, please direct your warranty inquiry to internationalwarranty@camelbak.com. Please provide as much information as possible to help us better assist you, including: 

  1. - Your full name
  2. - Contact information
  3. - Shipping address
  4. - Name of defective product
  5. - Description of problem 

Australia residents, please use the form located here.


REFUNDS AND EXCHANGES

All refunds and exchanges are handled through your retailer or distributor.