CamelBak® stands by its Got Your Bak™ Lifetime Guarantee for all reservoirs, backpacks, bottles and accessories. Reservoirs, backpacks, bottles, and accessories are warranted from manufacturing defects in materials and workmanship for the lifetime of the product.
CamelBak® will repair or replace at its discretion any manufacturing defect in these products free of charge. The Got Your Bak™ Lifetime Guarantee does not cover damage caused by normal wear and tear, accident, combat damage, improper care or cleaning, non-standard usage or negligence. Product must be purchased from an authorized CamelBak® dealer.
If your issue qualifies for replacement or exchange under the terms of the Got Your Bak™ Lifetime Guarantee, please click on the link below to print the Replacement form. Then mail the completed form with your product to:
2000 S. McDowell Blvd, Suite 200
Petaluma, CA 94954
If you are unable to print out the form, please include a hand-written letter providing us with the same information requested on the form.