How long will it take to receive my order?
What’s the minimum number of bottles that can be ordered?
Our minimum for custom print is 1 unit for all digital print and laser etching bottle styles
Will I receive a price break based on how many bottles I order?
We offer price breaks on large orders only. If you have need for 300 units or more, place a custom print request through this website and one of our Customer Service Representatives will be in touch with pricing and order processing information.
Can I make changes to my order after it is placed?
What’s the average lead time for an order?
Lead times can vary depending on product availability and order complexity. Once an order is placed, expect approximately 18-21 days for receipt. Larger orders may experience slightly longer lead times.
Do you offer rush orders?
Please contact customer service (800.798.7200) before you checkout, or place a custom print request through our website form with your order details and one of our Customer Service Representatives will be in touch. We cannot guarantee rush service due to production capacity and there may be an upcharge should this be available. Same Day service is not available.
Can I get a variety of cap and bottle colors in the same order?
Bottle are sold as complete units so cap and bottle are not interchangeable.
Do you offer color matching?
Although an exact color match is not possible with digital printing, we calibrate our systems to get as close as possible. If you have a specific color match need and expect to place a large order, please place a custom print request through this website and a customer Service Representative will be in touch to discuss your project.
How should I submit my artwork, and what format should it be in?
USING OUR ONLINE DESIGN STUDIO:
We currently support JPG, PNG and SVG files. High quality (300 dpi) JPGs work best for multi-color digital prints. PNG files also work well for digital prints and should be used when your image contains transparency. SVG files are ideal for those customers looking to laser etch or who have their artwork in a vector format. Free EPS or AI to SVG conversion tools are readily available online to make this transition simple.
How many colors can I put on a print?
Our Digital Printing process allows customers to print full-color digital photos on a bottle.
CAN I PUT ANY IMAGE I WANT ON A BOTTLE?
We do not support licensed material. We are unable to reproduce licensed images, or those of an offensive or graphic nature. If your order contains such imagery it will be subject to cancellation. If you hold licensing for a licensed image you’d like to use, please contact customer service before placing your order. Please refer to our complete Purchasing Terms prior to making a purchase.
HOW DO I BECOME A CAMELBAK RETAILER?
If you have a brick & mortar store and are interested in becoming a Camelbak retailer, please contact customer service for more information.
What is your return policy?
We do not accept returns unless the product is damaged.
When is payment due?
Due to the unique nature of custom printing, we capture credit card funds at the time orders are submitted. If you are unsure whether or not you are ready to proceed with your order, please do NOT proceed to checkout. We will be unable to halt an order after it enters our system.
Are there any additional fees?
Shipping. Custom Print orders are not eligible for CamelBak.com free shipping promotions. Shipping fees are dependent on the number of items in your cart.
What are the shipping options?
We ship FedEx. Please do NOT ship your custom print order to a PO Box, and we highly recommend you ship your orders to a destination where a person can receive the delivery.
What are the shipping costs?
Usually 10-15% of the order total. For orders placed through our online Design Studio, please consult our shipping rate table.
Please Note: Custom Print orders are not eligible for store-wide shipping discounts or promotions on CamelBak.com
Do you offer any licensed material that I can use with my print?
Not at this time. If you are making a custom print purchase as a legitimate holder of licensed material, please contact Customer Service prior to placing your order in our online Design Studio. If we see licensed material in any order without prior knowledge, we will cancel the order and refund the customer.
What is your warranty policy?
We pride ourselves on our Got Your Bak Lifetime Guarantee. If we build it, we'll bak it. However, due to the nature of custom printing, we cannot replace a specific print. If there is a manufacturing defect with the product, we will do our best to replace parts that have issues, but we may not be able to recreate the original print you purchased. For replacement parts, learn more at www.camelbak.com/warranty.