Need to return something you ordered from CamelBak.com? Go to our Returns page to get started. Here’s the overall process:
- Got to our Returns page and sign-in with your Order ID (it’s included on your packing slip and in your order confirmation email).
- Select the item(s) you wish to return. For each item, specify a reason for the return.
- Once you've selected the items you’d like to return, click Submit Return.
- On the final screen, you will be provided with a link to download a pre-paid, pre-addressed FedEx Shipping label.
- Print out the label, add stick it to your box - making sure that the products are padded and secured so that they arrive to us in resellable condition.
- Drop the package off at a FedEx store or a postal location with a FedEx drop box. We can’t accept packages that don’t include the pre-paid label, and we don’t accept Cash on Delivery (COD).