Skier wearing a Camelbak hydration Pack
Frequently Asked Questions

Gift Cards FAQ's

You've got questions. We've got answers. Find all you need to know about gift cards here!
What types of gift cards does CamelBak offer?

CamelBak offers virtual eGift Cards that can be purchased and redeemed only at CamelBak.com. We currently do not sell or accept physical gift cards. CamelBak eGift Cards can be emailed or printed out.

How do I check my eGift Card balance?

You can check your remaining eGift Card balance by visiting the Check Balance page on CamelBak.com or in your online shopping cart during the checkout process. You will be required to enter your eGift Card number and 4-digit PIN number in order to check your balance.

What if I want to return an item I purchased using an eGift Card?

Returning an item purchased with an eGift Card is no different than returning an item purchased using a credit card. If you decide to return an item that was purchased online entirely using an eGift Card, CamelBak will issue a refund within 30 days of purchase. A new eGift Card will be emailed to you in the form and amount tendered for the original transaction. Shipping costs incurred during your original order will not be refunded.


If you decide to return an item that was purchased online where a portion of the purchase was made using an eGift Card and combined with a credit card, CamelBak will issue a refund back to the credit card within 30 days of purchase in the form and amount tendered for that portion of the purchase. A new eGift Card will be emailed to you in the form and amount tendered for the remaining portion of the purchase. Shipping costs incurred during your original order will not be refunded.


If you partially used the original eGift Card for the returned item, be sure to check the balance for any remaining amount and save it as you can use it for another purchase in addition to the new eGift Card you received for the returned item.


Example: You place an online order for $75 of merchandise (one item for $30 and one item for $45). You use a $50 eGift Card and apply the remaning $25 amount to your credit card. You decide to return the item that cost $30. The $30 refund will be to a new eGift Card that will be emailed to you. If you then return the other $45 item later, you will get a second new eGift Card for the remaining $20 and then a $25.00 refund will be made to your credit card, reflecting the total paid for the order in the same payment methods used.


All returns or exchanges must be unused and in their original condition with receipt and tags attached. We offer pre-paid return labels for easy return of your merchandise. To receive a return label, go to the Returns Page to get started. You’ll need the order ID, email address and billing zip code associated with the order to request a label.


Please note** This return policy applies only to orders placed on CamelBak.com. If you purchased your gear in store or on an alternate website, please contact the original retail store for their specific return policy.

I lost / misplaced my eGift Card. What do I do?

eGift Cards will not be replaced if lost, stolen, destroyed or used without your permission. We are not responsible if a eGift Card is lost, stolen, destroyed or used without your permission. eGift Cards have cash value and should be safeguarded accordingly.

Will CamelBak replace a stolen eGift Card?

eGift Cards will not be replaced if lost, stolen, destroyed or used without your permission. We are not responsible if a eGift Card is lost, stolen, destroyed or used without your permission. eGift Cards have cash value and should be safeguarded accordingly.


CamelBak reserves the right to deny replacement of an eGift Card if fraudulent activity is suspected.

Can I return or cancel an order for an eGift Card?

All purchases of eGift Cards are final and non-refundable. Once an eGift Card is purchased, we cannot cancel the order and it cannot be returned.

What happens if I cancel an order I placed using an eGift Card?

Cancelling an order purchased with an eGift Card is no different than cancelling an order purchased using a credit card. If you decide to cancel an order that was purchased online entirely using an eGift Card, CamelBak will process the order cancellation and a new eGift Card will be emailed to you in the form and amount tendered for the original transaction.


If you decide to cancel an order that was purchased online, where a portion of the purchase was made using an eGift Card and combined with a credit card, CamelBak will process the order cancellation and a new eGift Card will be emailed to you in the form and amount tendered for the remaining portion of the purchase.


Can I use an eGift Card to purchase another eGift Card?

You may not purchase an eGift Card with an eGift Card. eGift Cards cannot be resold, transferred for value or redeemed for cash, except where applicable by law. Void if resold, transferred for value, or redeemed for cash. eGift Cards may only be redeemed toward the purchase of eligible goods on CamelBak.com.

Can I use an eGift Card for an online purchase if I'm also using a discount or promo code?

Yes! Your eGift Card is redeemed like a credit card and can be used in conjunction with a discount or promo code. Simply check out as you normally would using an eGift Card. If your eGift Card does not cover the entire amount of the transaction, simply add your credit card details to complete the transaction.

Can I buy eGift Cards in bulk?

Online eGift Card purchases are limited to one (1) eGift Card per transaction. Currently, we cannot fulfill bulk orders of eGift Cards.

How do I use my eGift Card to make a purchase online?

To redeem an eGift Card, simply enter the 18-digit eGift Card number and 4-digit PIN code on the billing page of checkout. If you do not have enough remaining balance on your eGift Card to cover the full amount of the purchase, you’ll need to add your credit card details to complete the transaction.

Can I use my CamelBak eGift Cards in retail stores that sell CamelBak products?

CamelBak eGift Cards are only accepted as a method of payment on CamelBak.com and will not be accepted by any of our retail partners or their respective ecommerce stores.

Can I transfer the balance of an eGift Card to another card?

No, eGift Cards cannot be resold, transferred for value or redeemed for cash, except where applicable by law. Void if resold, transferred for value, or redeemed for cash. eGift Cards may only be redeemed toward the purchase of eligible goods on CamelBak.com.

If I have multiple eGift Cards, can I consolidate them into one card?

No, eGift Cards cannot be consolidated or combined into one card at this time.

Will my eGift Card expire?

There are no expiration dates or service fees and eGift Cards do not decrease in value if unused. eGift Cards must be remitted to the state of Delaware five years after their last use. After five years, you may contact your state to request any unclaimed property related to the eGift Card.

Can I use more than one eGift Card to complete one online order?

You can redeem up to three (3) eGift Cards per transaction on CamelBak.com.

Where can I find my eGift Card number? How will I receive my eGift Card?

Check your inbox for an email from CamelBak with subject line containing "gift card." This email will include both an 18-digit eGift Card number and 4-digit PIN number that are required at checkout. If someone else purchased an eGift Card for you, they provided your email address to CamelBak to send you an eGift Card. Check your inbox for your eGift Card information and special message from your friend. Be sure to save this email to reference your card number and PIN. Check your spam or junk email folder regularly as eGift Card emails may be marked as spam.

Can I see my eGift Card number and balance when I log into my CamelBak account?

You can check your eGift Card balance by visiting the Check Balance page on CamelBak.com or in your online shopping cart during the checkout process.


At this time, we do not have a way for you to look up your eGift Card number and card balance in your online account. Check your inbox for your eGift Card email that includes your 18-digit eGift Card number and 4-digit PIN number that are required at checkout.

My eGift Card balance isn't enough to cover my online purchase, can I split the total and pay with a credit card?

Yes, simply check out as you normally would using an eGift Card. If your eGift Card does not cover the entire amount of the transaction, you may either add another eGift Card (up to a maximum of three) to cover the remaining amount, or simply add your credit card details to complete the transaction.

If I create a return will the money go back to my eGift Card?

For items returned from a purchase made on CamelBak.com using an eGift Card, a new eGift Card will be emailed to you in the form and amount tendered for that portion of the purchase. Shipping costs incurred during your original order will not be refunded.

If my eGift Card is used on an order that was refunded, where will that refund go?

If your eGift Card is used on an online order that was refunded, a new eGift Card will be emailed to you in the form and amount tendered for that portion of the purchase. Shipping costs incurred during your original order will not be refunded.

If a purchase is returned and an eGift Card is refunded and new eGift Card sent, is that new eGift Card sent to the email that purchased/returned the product or sent to the email that purchased the original eGift Card?

New eGift Cards for returned/refunded items are only sent to the email associated with the sale of the goods being returned/refunded. The original eGift Card recipient or any intermediate people who pass around that eGift Card number and PIN are not the customer listed on the sale, therefore, will not receive a new eGift Card.

What should I do if I suspect I am a victim of a prepaid gift card scam?

If you suspect you are the victim of a prepaid card scam, reach out to our customer service team at 1-877-271-1220 or email us at customerservice@camelbak.com and tell us right away. Keep the eGift Card and any receipts you have. For more information about prepaid or gift card scams, and what to do if someone asks you to pay them with an eGift Card, visit https://consumer.ftc.gov/articles/gift-card-scams.

Can an eGift Card be used on an International CamelBak website?

Currently, CamelBak eGift Cards are only accepted as a method of payment towards the purchase of eligible goods on CamelBak.com. eGift Cards are not accepted at any of our International CamelBak websites at this time.

What if there is a problem with my eGift Card?

Please contact Customer Support at 1-877-271-1220 or email us at customerservice@camelbak.com.