Three custom water bottles with coffee beans.
Custom Orders

Frequently Asked Questions

Learn more about our custom bottles program, from how to design a bottle to volume pricing, and everything in-between.

ORDER & SHIP

What are your custom services?

Digital Print

We offer custom digital printing on both the front and back of our BPA-free plastic bottles, sports bottles and kids bottles, as well as select white stainless steel bottles.

 File Types Accepted: JPG, PNG, TIFF, SVG, AI, or PDF

How it Works: We use our digital inkjet custom print system to place your design directly on the bottle.

Common Design Error: If you want the background to be the color of the bottle, you need to upload a file with a transparent background. Customers frequently upload a file with a white background. If you do, we’ll assume you want to print the white background. Not all filetypes support a transparent background, so make sure you are using the correct format (.png, .svg, .tiff, .pdf, and .ai are the filetypes that allow transparent backgrounds).


Laser Etch

For our vacuum insulated stainless steel bottles, we offer custom laser etching on one side of the bottle.

File Types Accepted: PNG, TIFF, SVG, AI, or PDF (all must have transparent background)

How It Works: The laser removes the powder coated finish from the bottle and exposes the stainless steel wherever your design indicates.

Engraved Area: Any area that will be engraved must be entirely in black and must have a line width of at least 0.008".

Negative Space: The negative space between the artwork to be engraved must be at least 0.016 minimum width.

How long will it take to receive my order?

Once you’ve placed your order, you can expect to receive it in about three weeks. That lead time can sometimes be affected, as well, by our current inventory and the quantity you’ve ordered. Keep in mind that custom orders take longer than other CamelBak orders because of production time, which can take up to two weeks.

If you place your custom order on Friday, we will process it the following Monday.

Can I change my order after I’ve placed it?

Once you’ve placed your order, it cannot be modified – including the items purchased, the artwork, the quantity ordered, or the shipping details.

If, after ordering, you feel you’ve made an error, please email us at custom@camelbak.com and we will attempt to cancel your order if it has not been processed yet (and you can then place a new one). Your refund, in this case, should take up to 10 business days to process.

Why was my order declined but my credit card charged?

We do not charge for declined orders. Your bank or credit card issuer still shows those charges as pending until they receive final confirmation that those orders were in fact declined, which usually happens in the evening.

Your order may have been declined for one of several reasons:

  • The billing address and zip code did not match.
  • Some credit cards are more sensitive within our fraud system.
  • Your payment was not from a U.S. bank (which our system cannot accept).

Some banks or credit card issuers take 48 hours or longer before removing pending charges. If the charges are not dropped after 48 hours, you can let us know by emailing us at custom@camelbak.com.

My order was canceled. When will I receive my refund?

It can take up to 10 business days to receive your refund. 

Are custom products eligible for returns?

Custom products are ineligible for returns, but if you believe your product has an error due to a manufacturing defect, please contact us at custom@camelbak.com. CamelBak believes in customer satisfaction and will review any customized products that are due to the error or fault of CamelBak.

When is payment due?

Due to the unique nature of customization, we capture your credit card funds at the time you submit your order. If you are unsure whether or not you’re ready to proceed with your order, please do NOT proceed to checkout. We are unable to halt an order once you have completed checkout.

Do you offer rush orders?

With custom orders, we cannot offer rush service or same-day service. 

Can I mix cap and bottle colors?

Each of our bottles is sold as a complete unit, so you cannot mix different colors of caps and bottles within your order.

I live outside the United States. Why can't I place a custom order?

Currently, our custom program is limited to shipments within the United States. To best serve your custom orders & provide you with an excellent customer service experience, please contact one of our international distributors listed on the following international distributor directory: 

https://www.camelbak.com/en/international-distributors

What are the shipping options?

We ship FedEx. We recommend shipping your orders to a destination where a person can receive the delivery. We don’t offer an option to ship to two different addresses. Do NOT have your custom print order shipped to a PO Box.

How do I clean my custom product?

CLEANING THE VESSEL:

We recommend hand washing the vessel with warm, soapy water to preserve the custom design. 


CLEANING LIDS:

Bottle caps, lids, spout caps, tethers and bite valves can all be cleaned in the top rack of the dishwasher or by hand with warm, soapy water. Remove the cap, spout cap, tether or bite valve from the vessel before washing.

If you like to use a bottle brush, we don’t recommend forcing it through the bite valve slit as it can tear the silicone.

For a deeper cleaning, add a drop of mild soap or tablespoon of bleach to a clean glass jar filled with water. Drop the bite valve, straw and cap into the solution, and tightly close the jar’s lid. Shake the mixture around for 30 seconds, and then let the parts soak for about 15 minutes. Rinse and shake dry.

 

RE-INSERTING THE BITE VALVE INTO THE CAP:

1 - Flip the stem collar (the component the bite valve attached to originally) to the open position.

2 - Orient the bite valve so the finger tab points towards the front of the cap.

3 - Push the bite valve firmly onto the stem collar.

4 - Press the straw back into place on the bottom of the lid. Ensure the straw covers the notches completely.

Price

Will ordering more bottles reduce the overall price?

Yes! The customization fee is included in the price you see when using our Custom Design Tool. As you add custom units to your cart, your price to customize decreases, regardless of whether all of the bottles in your cart are the same type or have the same custom design. Updated pricing will display at checkout, so you can review your total costs before completing your order. See below for the pricing at each unit level.

72+ Units 36 Units 24 Units 12 Units 1 Unit
Bottle Description Save $10/bottle Save $8.50/bottle Save $7.50/bottle Save $5/bottle Save $5/bottle
Carry Cap 25oz, Charcoal $15.00 $16.50 $17.50 $20.00 $25.00
Carry Cap 32oz, Charcoal $16.00 $17.50 $18.50 $21.00 $26.00
Carry Cap Insulated Stainless Steel Bottle 20oz $30.00 $31.50 $32.50 $35.00 $40.00
Carry Cap Insulated Stainless Steel Bottle 32oz $36.00 $37.50 $38.50 $41.00 $46.00
Carry Cap Insulated Stainless Steel Bottle 64oz $50.00 $51.50 $52.50 $55.00 $60.00
Chute Mag 25oz $15.00 $16.50 $17.50 $20.00 $25.00
Chute Mag 32oz $16.00 $17.50 $18.50 $21.00 $26.00
Chute Mag Insulated Stainless Steel Bottle 20oz $30.00 $31.50 $32.50 $35.00 $40.00
Chute Mag Insulated Stainless Steel Bottle 32oz $36.00 $37.50 $38.50 $41.00 $46.00
Chute Mag Insulated Stainless Steel Bottle 40oz $40.00 $41.50 $42.50 $45.00 $50.00
eddy+ Kids 140z $14.00 $15.50 $16.50 $19.00 $24.00
eddy+ 20oz $14.00 $15.50 $16.50 $19.00 $24.00
eddy+ 25oz $15.00 $16.50 $17.50 $20.00 $25.00
eddy+ Insulated Stainless Steel Bottle 20oz $30.00 $31.50 $32.50 $35.00 $40.00
eddy+ Insulated Stainless Steel Bottle 32oz $36.00 $37.50 $38.50 $41.00 $46.00
Hot Cap Insulated Stainless Steel Travel Mug 12oz $23.00 $24.50 $25.50 $28.00 $33.00
Hot Cap Insulated Stainless Steel Travel Mug 20oz $28.00 $29.50 $30.50 $33.00 $38.00
Podium 21oz $10.00 $11.50 $12.50 $15.00 $20.00
Podium 24oz $11.00 $12.50 $13.50 $16.00 $21.00
Podium Chill 21oz $14.00 $15.50 $16.50 $19.00 $24.00
Podium Chill 24oz $16.00 $17.50 $18.50 $21.00 $26.00
Reign 32oz $15.00 $16.50 $17.50 $20.00 $25.00
Reign Chill 32oz $20.00 $21.50 $22.50 $25.00 $30.00
Wine Tumbler, Insulated Stainless Steel Bottle, 12oz $25.00 $26.50 $27.50 $30.00 $35.00
Wine Bottle, Insulated Stainless Steel Bottle, 25oz $35.00 $36.50 $37.50 $40.00 $45.00
Camp Mug, Insulated Stainless Steel Bottle, 12oz $25.00 $26.50 $27.50 $30.00 $35.00
Rocks Tumbler, Insulated Stainless Steel Bottle, 10oz $19.00 $20.50 $21.50 $24.00 $29.00
Tumbler, Insulated Stainless Steel, 12oz $20.00 $21.50 $22.50 $25.00 $30.00
Tumbler, Insulated Stainless Steel, 16oz $22.00 $23.50 $24.50 $27.00 $32.00
Tumbler, Insulated Stainless Steel, 20oz $25.00 $26.50 $27.50 $30.00 $35.00
Tumbler, Insulated Stainless Steel, 30oz $30.00 $31.50 $32.50 $35.00 $40.00
MultiBev Insulated Stainless Steel Bottle 17oz/12oz $48.00 $49.50 $50.50 $53.00 $58.00
MultiBev Insulated Stainless Steel Bottle 22oz/16oz $50.00 $51.50 $52.50 $55.00 $60.00

Laser Etch and Print Dimensions

Laser Etch Dimensions
Bottle Description Front or Back
Carry Cap Insulated Stainless Steel 20oz 2" W x 5.1" H Front Only
Carry Cap Insulated Stainless Steel 32oz 2.25" W x 5.98" H Front Only
Carry Cap Insulated Stainless Steel 64oz 2.62" W x 5.98" H Front Only
Chute Mag Insulated Stainless Steel 12oz 2" W x 2.9 H Front Only
Chute Mag Insulated Stainless Steel 20oz 2" W X 5.1" H Front Only
Chute Mag Insulated Stainless Steel 32oz 2.25" W x 5.98" H Front Only
Chute Mag Insulated Stainless Steel 40oz 2.25" W x 5.98" H Front Only
eddy+ Insulated Stainless Steel 20oz 2" W x 5.1" H Front Only
eddy+ Insulated Stainless Steel 32oz 2.25" W x 5.98" H Front Only
Hot Cap Insulated Stainless Steel 12oz 2" W x 2.9" H Front Only
Hot Cap Insulated Stainless Steel 20oz 2" W x 5.1" H Front Only
Wine Tumbler, Insulated Stainless Steel 12oz 2" W x 2.9" H Back Only
Wine Tumbler, Insulated Stainless Steel 25oz 2" W x 5" H Back Only
Camp Mug, Insulated Stainless Steel 10oz 2.25" W x 2" H Back Only
Rocks Tumbler, Insulated Stainless Steel 12oz 2.25" W x 2" H Back Only
Tumbler, Insulated Stainless Steel, 12oz 2" W 3.5" H Back Only
Tumbler, Insulated Stainless Steel, 16oz 2" W 3.5" H Back Only
Tumbler, Insulated Stainless Steel, 20oz 2" W 4.5" H Back Only
Tumbler, Insulated Stainless Steel, 30oz 2.25" W 3" H Back Only
MultiBev Insulated Stainless Steel, 22oz Bottle 2" W x 1.8" H Back Only
MultiBev Insulated Stainless Steel, 16oz Mug 2" W x 3.5" H Back Only
MultiBev Insulated Stainless Steel, 17oz Bottle 2" W x 2" H Back Only
MultiBev Insulated Stainless Steel, 12oz Mug 2" W x 2.5" H Back Only
Digital Print Dimensions
Bottle Description Front or Back
Carry Cap 25oz 2.72" W x 4.33" H 2.72" W x 4.33" H
Carry Cap 32oz 2.94" W x 4.72" H 2.94" W x 4.72" H
Carry Cap Insulated Stainless Steel 20oz 2.92" W x 4.6" H 2.92" W x 4.6" H
Carry Cap Insulated Stainless Steel 32oz 3.35" W x 5" 3.35" W x 5"
Chute Mag 25oz 2.72" W x 4.33" H 2.72" W x 4.33" H
Chute Mag Insulated Stainless Steel 20oz 2.92" W x 4.6" H 2.92" W x 4.6" H
Chute Mag Insulated Stainless Steel 32oz 3.35" W x 5"H 3.35" W x 5"H
eddy+ Kids 14oz 2.67" W x 2.76" H 2.67" W x 2.76" H
eddy+ 20oz 2.48" W x 3.94" H 2.48" W x 3.94" H
eddy + 25oz 2.72" W x 4.33" H 2.72" W x 4.33" H
eddy+ 32oz 2.94" W x 4.72" H 2.94" W x 4.72" H
eddy+ Insulated Stainless Steel 20oz 2.92" W x 4.6" H 2.92" W x 4.6" H
eddy+ Insulated Stainless Steel 32oz 3.35" W x 5" H 3.35" W x 5" H
Hot Cap Insulated Stainless Steel 12oz 2.9" W x 2.9" H 2.9" W x 2.9" H
Hot Cap Insulated Stainless Steel 20oz 2.92" W x 4.6" H 2.92" W x 4.6" H
Podium 21oz 2.71" W x 2.71" H 2.71" W x 2.71" H
Podium 24oz 2.71" W x 3.22" H 2.71" W x 3.22" H
Podium Chill 21oz 2.71" W x 3.22" H 2.71" W x 3.22" H
Podium Chill 24oz 2.71" W x 3.22" H 2.71" W x 3.22" H
Reign Chill 32oz N/A 3.21" W x 4.71" H
Reign Chill 32oz 2.05" W x 3.7" H N/A
Wine Bottle, Insulated Stainless Steel 25oz 2.95" W x 4.47" H 2.95" W x 4.47" H
Tumbler, Insulated Stainless Steel 12oz 3.34" W X 2.48" H 3.34" W X 2.48" H
Tumbler, Insulated Stainless Steel 16oz 3.34" W x 3.55" H 3.34" W x 3.55" H
Tumbler, Insulated Stainless Steel 20oz 3.34" W x 4.69" H 3.34" W x 4.69" H
Tumbler, Insulated Stainless Steel 30oz 3.77" W x 2.65" H 3.77" W x 2.65" H
MultiBev Insulated Stainless Steel, 16oz Mug 3.16" W x 4.18" H 3.16" W x 4.18" H
MultiBev Insulated Stainless Steel, 12oz Mug 3.15" W x 2.92" H 3.15" W x 2.92" H
Do you offer wholesale pricing or tax exemption for retailers?

Yes. Use our retailer form to request more information.

What are the shipping costs?

For all custom orders under $25, flat rate ground shipping is $9. Orders over $25 receive free ground shipping.

Do you have free shipping?

Yes. All orders over $25 ship free.

Are there any additional fees?

Only for shipping on orders under $25. 

I live outside the United States. Why can't I place a custom order?

Currently, our custom program is limited to shipments within the United States. To best serve your custom orders & provide you with an excellent customer service experience, please contact one of our international distributors listed on the following international distributor directory: 

https://www.camelbak.com/en/international-distributors

Design

Are there images I can’t place in my bottle design?

You cannot place a licensed image in your bottle artwork. You also cannot place offensive or vulgar images on your bottle. Examples of licensed content that we CANNOT print, include:

  • Professional Sports Teams (e.g., NFL, MLB, NBA, NHL or MLS)
  • Disney
  • Star Wars
  • Harry Potter
  • Pokémon
  • Movie characters (like those from Warner Brothers or Marvel)
  • College or university logos (If you are a college or university, please contact authorized CamelBak dealer Jardine Associates. They provide exclusive national sales & service to every college and university in the United States.)

If your order contains artwork or text that is unknown in origin, perceived as offensive or is subject to copyright protection, we will cancel it. If you hold licensing for a licensed image you’d like to use, please contact us at custom@camelbak.com before placing your order. Please refer to our complete Purchasing Terms prior to making a purchase.

If it becomes necessary to cancel your order we will issue a refund. Once the refund is processed, it can take up to 10 business days for this to reflect on your account statement.

What format should it be in?

For digital print orders, we accept .jpg, .png, .tiff, .svg, .ai and .pdf files.


For laser etch orders, we accept .png, .tiff, .svg, .ai and .pdf files.