Three custom water bottles with coffee beans.
Custom Orders

Frequently Asked Questions

Learn more about our custom bottles program, from how to design a bottle to volume pricing, and everything in-between.

ORDER & SHIP

What are your custom services?

Digital Print

We offer custom digital printing on both the front and back of our BPA-free plastic bottles, sports bottles and kids bottles, as well as select white stainless steel bottles.

 File Types Accepted: JPG, PNG

How it Works: We use our digital inkjet custom print system to place your design directly on the bottle.

Common Design Error: If you want the background to be the color of the bottle, you need to upload .png files with transparent backgrounds. Customers frequently upload a file with a white background. If you do, we’ll assume you want to print the white background.


Laser Etch

For our vacuum insulated stainless steel bottles, we offer custom laser etching on one side of the bottle.

File Types Accepted: PNG (with transparent background)

How It Works: The laser removes the powder coated finish from the bottle and exposes the stainless steel wherever your design indicates.

Engraved Area: Any area that will be engraved must be entirely in black and must have a line width of at least 0.008".

Negative Space: The negative space between the artwork to be engraved must be at least 0.016 minimum width.

How long will it take to receive my order?

Once you’ve placed your order, you can expect to receive it in about three weeks. That lead time can sometimes be affected, as well, by our current inventory and the quantity you’ve ordered. Keep in mind that custom orders take longer than other CamelBak orders because of production time, which can take up to two weeks.

If you place your custom order on Friday, we will process it the following Monday.

Can I change my order after I’ve placed it?

Once you’ve placed your order, it cannot be modified – including the artwork, the quantity ordered or the shipping details.

If after ordering, you feel you’ve made an error, please email us at custom@camelbak.com. We will cancel your order if possible (and you can place a new one). Your refund, in this case, should take up to 10 business days to process.

Why was my order declined but my credit card charged?

We do not charge for declined orders. Your bank or credit card issuer still shows those charges as pending until they receive final confirmation that those orders were in fact declined, which usually happens in the evening.

Your order may have been declined for one of several reasons:

  • The billing address and zip code did not match.
  • Some credit cards are more sensitive within our fraud system.
  • Your payment was not from a U.S. bank (which our system cannot accept).

Some banks or credit card issuers take 48 hours or longer before removing pending charges. If the charges are not dropped after 48 hours, you can let us know by emailing us at custom@camelbak.com.

My order was canceled. When will I receive my refund?

It can take up to 10 business days to receive your refund. 

When is payment due?

Due to the unique nature of customization, we capture your credit card funds at the time you submit your order. If you are unsure whether or not you’re ready to proceed with your order, please do NOT proceed to checkout. We are unable to halt an order once you have completed checkout.

Do you offer rush orders?

With custom orders, we cannot offer rush service or same-day service. 

Can I mix cap and bottle colors?

Each of our bottles is sold as a complete unit, so you cannot mix different colors of caps and bottles within your order.

I live outside the United States. Why can't I place a custom order?

Currently, our custom program is limited to shipments within the United States.

What are the shipping options?

We ship FedEx. We recommend shipping your orders to a destination where a person can receive the delivery. We don’t offer an option to ship to two different addresses. Do NOT have your custom print order shipped to a PO Box.

Price

Will ordering more bottles reduce the overall price?

Yes! The customization fee is included in the price you see when using our Custom Design Tool. As you add custom units to your cart, your price to customize decreases, regardless of whether all of the bottles in your cart are the same type or have the same custom design. Updated pricing will display at checkout, so you can review your total costs before completing your order. See below for the pricing at each unit level.

Chart explains pricing for custom bottles at different unit levels.

What are the shipping costs?

For all custom orders under $25, flat rate ground shipping is $9. Orders over $25 receive free ground shipping.

Do you have free shipping?

Yes. All orders over $25 ship free.

Are there any additional fees?

Only for shipping on orders under $25. 

Design

Are there images I can’t place in my bottle design?

You cannot place a licensed image in your bottle artwork. You also cannot place offensive or vulgar images on your bottle. Examples of licensed content that we CANNOT print, include:

  • Professional Sports Teams (e.g., NFL, MLB, NBA, NHL or MLS)
  • Disney
  • Star Wars
  • Harry Potter
  • Pokémon
  • Movie characters (like those from Warner Brothers or Marvel)
  • College or university logos (If you are a college or university, please contact authorized CamelBak dealer Jardine Associates. They provide exclusive national sales & service to every college and university in the United States.)

If your order contains offensive or licensed artwork, we will cancel it. If you hold licensing for a licensed image you’d like to use, please contact us at custom@camelbak.com before placing your order. Please refer to our complete Purchasing Terms prior to making a purchase.

How should I submit my artwork, and what format should it be in?

We accept the following image file types: JPG, PNG

High quality JPGs (of at least 300 dpi) work best for multi-color digital prints. PNG files also work well for digital prints and should be used when your image contains transparency. For laser etched designs, use a PNG file with a transparent background. Any area that will be engraved must be entirely in black and must have a line width of at least 0.008".

If you want to remove the white background from an image and don't have a design program, like Photoshop, there are many free image editors online, such as GIMP and https://pixlr.com/, that will help isolate the subject in your image from the background. Remember to save your file as a PNG to preserve the transparency.