Reading a Trail Map
Frequently Asked Questions


Answers to the most common questions about shipping, so we get your gear to you.
When will my order ship?

Your order will generally process and ship within 2-4 days, and you’ll receive an email once it’s on its way. If you place an order late in the day on Friday, it might not ship until Monday. Before you check out, you’ll see several shipment methods with estimated transit times. Times vary based on the shipment method you select and where you live.

Note: Custom orders require special processing and may take up to 3 weeks to receive. If you order both custom and non-custom items in a single order, they will ship separately (at no additional cost to you). 

What is the status of my order?

Once you’ve placed an order, you can check on its status at any time. Simply log into your account and view your order history. Once an order has shipped, you’ll receive a shipment confirmation email that will contain your FedEx tracking information.

If I send a package to someone other than myself, will the recipient see the invoice?

The packing slips provided with every shipment do not contain pricing information. They will only confirm the items included in the package.

Do you ship outside of the United States?

Unfortunately, we are not offering shipping outside of the United States. Please visit our International Retailers page to locate a retailer nearest you.

What are your shipping fees?

We are proud to offer Free Ground Shipping on all orders over $25. 

Please Note: Orders placed after 11:59am PST on Friday and orders placed over the weekend (Saturday and Sunday) will not be processed until the following Monday.

*Due to COVID-19 safety precautions in our warehouse and carrier shipping delays, orders can sometimes take 7-10 days to receive. 

Why does my custom order take 3 weeks to arrive?

Due to the personalized and detailed nature, custom products typically take longer to complete and ship than our non-custom products. We want to ensure all aspects of your custom order are met and executed perfectly.