Question

What is your Returns Policy?

Answer

The following return policy applies only to orders placed on www.camelbak.com—we can't accept returns on products that weren't purchased via our website. If you purchased your gear somewhere else, please contact the original retail store for their specific return policy.

If you decide to return an item, CamelBak will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. All returns or exchanges must be unused and in their original condition with receipt and tags attached. We offer pre-paid return labels for easy return of your merchandise. Once the merchandise is received, we will deduct a $5 processing and shipping fee from the amount refunded to the shopper's credit card. If we sent the wrong item, or if the product you received was defective, we'll also refund the shipping charges. Returns received after 30 days from the order date will only be accepted at our discretion for an online store credit. 

Ready to get started? Click here for instructions on how to print your return label.


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