Question

The Bite Valve on my new bottle doesn't have a slit (opening) and I can't drink from it. What do I do?

Answer

The self-sealing silicone can sometimes seal tightly in transit. To open it up, squeeze the bite valve and twist & roll between your fingertips (soaking the bite valve in tea temperature water beforehand may help). This should loosen the seal and open it up for drinking. If you’re still experiencing problems, please request a new bite valve using our Warranty Claims form.

Back to Products & Materials Care & Cleaning