CamelBak Personalization Terms of Service

Last Updated Date: October 1, 2026 October 1, 2026

These Terms are incorporated into and supplement the CamelBak Legal Terms and Conditions. If there is any conflict between these Terms and the CamelBak Legal Terms and Conditions with respect to the Personalization Platform, these Terms control.

Important Legal Notice

PLEASE READ THESE TERMS OF SERVICE ("TERMS") CAREFULLY BEFORE SUBMITTING ANY DESIGNS, ARTWORK, TEXT, IMAGES, OR OTHER CONTENT (COLLECTIVELY, "USER SUBMISSIONS") TO THE CAMELBAK PERSONALIZATION PLATFORM, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. BY ACCESSING OR USING THE SERVICE, UPLOADING A SUBMISSION, OR MANIFESTING YOUR ACCEPTANCE OF THESE TERMS BY CHECKING THE BOX AT CHECKOUT INDICATING THAT YOU HAVE READ AND AGREE TO THESE TERMS AND BY CLICKING TO PLACE YOUR ORDER, YOU ACKNOWLEDGE THAT YOU ARE (i) OF LEGAL AGE; AND (ii) ACCEPT TO BOUND BY THESE TERMS AND CONDITIONS, WHICH CONSTITUTE A BINDING LEGAL AGREEMENT BETWEEN YOU AND CAMELBAK PRODUCTS, LLC ("CAMELBAK," “we,” “us,” or “our”). IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE PERSONALIZATION PLATFORM OR UPLOAD ANY USER SUBMISSIONS.

1. User Content License (Ownership & Rights Granted)

Subject to the licenses granted herein, you retain ownership of any original copyrights, trademarks, or design assets contained within the content you submit through the Personalization Platform (“User Submission”). You are solely responsible for your User Submission and the consequences of submitting it. You represent and warrant that you own or control all rights in your User Submission, have obtained all necessary permissions, and that your User Submission does not infringe any third-party rights. However, by uploading, creating, or submitting your User Submission through the CamelBak Personalization Platform, you hereby grant CamelBak, its parent companies, affiliates, and promotional partners a perpetual, irrevocable, worldwide, royalty-free, fully sub-licensable, transferable, fully paid-up, and non-exclusive license to use, reproduce, modify, adapt, publish, translate, publicly display, distribute, and otherwise exploit your User Submission, including photographic or digital renderings of the finished product, in any media or distribution channel for marketing, promotional, and commercial demonstration purposes and for the operation, improvement, and promotion of the Personalization Platform. You waive any right to financial compensation, royalties, or approval rights for such uses. This license is non-exclusive and does not transfer ownership of your underlying design to CamelBak. CamelBak's use is limited to marketing, promotional, and related commercial-demonstration purposes; to fulfill your order; and to operate, improve, and promote the Personalization Platform; it does not include the right to sell your standalone design as a separate product. Where your User Submission depicts an identifiable person, you represent that you have obtained that person's written consent (or, for a minor, the consent of a parent or legal guardian) to the uses described in these Terms.

If you provide feedback, comments, suggestions, ideas, or improvement recommendations regarding the Personalization Platform ("Feedback"), you hereby assign to CamelBak all right, title, and interest in such Feedback. You acknowledge that CamelBak may freely use, implement, modify, and commercialize Feedback without obligation, attribution, or compensation to you. All Feedback is non-confidential and non-proprietary.

2. Exclusivity and Commercial Restrictions

Upon submission, your specific combination design layout as applied to CamelBak gear enters an Exclusive Retail Utility Window with CamelBak. The "Exclusive Retail Utility Window" means the period beginning upon submission and continuing for twelve (12) months thereafter, during which the restrictions in this Section 2 apply. This Exclusive Retail Utility Window restricts only your own commercial exploitation of the submitted design layout as applied to CamelBak gear; it does not make CamelBak's license under Section 1 exclusive, and you remain free to use your underlying design on products other than CamelBak gear.

Prohibition on Commercialization: You are prohibited from selling, licensing, or distributing the physical product, print-on-demand layouts, or vector graphics of the submitted design layout to any commercial competitor or third-party marketplace.
Limited Non-Commercial License: CamelBak grants you a limited, revocable, non-transferable license to display images or physical representations of your custom product for personal, non-commercial use only (e.g., personal portfolio display or personal social media sharing).

3. User Accounts

To access the Personalization Platform, you must register for an account. You are solely responsible for: (a) maintaining the confidentiality of your account credentials; (b) restricting access to your account and authorized devices; and (c) all activities occurring under your account, whether authorized or not. You must immediately notify CamelBak at the contacts in Section 10 below of any unauthorized use or security breach that you may be aware of. CamelBak is not liable for any loss arising from your failure to comply with this Section.

You represent that all information you provide during registration is true, accurate, current, and complete, and you agree to promptly update such information as necessary. Providing false or misleading information is a material breach of these Terms and may result in immediate account termination. You further agree that you will not: (a) create more than one account; (b) create another account if your account has been terminated or disabled, unless CamelBak has expressly permitted it in writing; (c) sell, lease, or otherwise transfer access to your account or credentials; or (d) log in to or attempt to access the Personalization Platform through unauthorized third-party applications, clients, or interfaces.

CamelBak may suspend or terminate your account at any time, for any reason, with or without notice, including for suspected fraud, abuse, Terms violations, harmful conduct, law enforcement requests, non-payment, inactivity, or security issues. CamelBak shall not be liable for any suspension or termination.

4. User Content, Strict Content Restrictions & Accounts Termination

We do not and cannot review all User Submissions, communications and materials posted to or created by users like you accessing the Personalization Platform, and we are not responsible in any manner for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the Personalization Platform, we are merely acting as a passive conduit for such distribution and are not undertaking any obligation or liability relating to any such contents or activities on the Personalization Platform. CamelBak maintains absolute creative and corporate standards. CamelBak reserves the right, in its sole discretion, to decline to customize any product or cancel any order containing text or artwork that falls into the following prohibited categories:

Third-Party Intellectual Property: Any logos, trademarks, service marks, copyrighted images, characters, slogans, or artwork belonging to third parties including professional sports logos, entertainment characters, and college or university logos unless you possess explicit, verified written authorization from the owner.
Offensive and Hateful Material: Content that is unlawful, offensive, or promotes discrimination, hate speech, racism, bigotry, harassment, or harm against any individual or group based on race, ethnicity, religion, gender, sexual orientation, disability, or age.
Profanity and Obscenity: Explicit text, vulgar language, nudity, sexually explicit depictions, or pornographic imagery.
Violence and Weapons: Graphic depictions of violence, gore, firearms, ammunition, tactical weapons, or content that promotes illegal acts, terrorism, or self-harm.
Political and Controversial Campaigning: Content representing political parties, specific candidates, election campaigns, or highly divisive social movements intended for public advocacy.
Competitor Branding: Any direct reference, visual depiction, trademark, or comparison to CamelBak's commercial competitors.

Without limiting the foregoing, as a condition of your use of the Personalization Platform, you agree that you shall not, and shall not permit any third party to, use the Personalization Platform to:

Violate any applicable federal, state, local, or international law, statute, ordinance, rule, or regulation, or encourage or facilitate any such violation by others.
Tamper with, manipulate, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying logic of the Personalization Platform or its underlying software.
Circumvent, disable, or otherwise interfere with any security-related features of the Service, including device authentication, encryption protocols, or access controls
Provide false, misleading, or manipulated data to the Service with the intent to influence, corrupt, or exploit AI recommendations, monitoring outputs, or automated actions
Use the Service for any unauthorized commercial purpose, including resale of AI recommendations, data reselling, or operating a competing service
Interfere with, disrupt, damage, or attempt to gain unauthorized access to the Service, its servers, networks, AI infrastructure, or the accounts or smart home systems of other users
Collect, harvest, or store data generated by the Service or other users’ data without express authorization
Use the Service to engage in any activity that creates a risk of harm, damage, or liability to the Company, other users, or any third party
Transmit, upload, or distribute any content that contains viruses, malware, bots, scrapers, or other harmful code or technology

Repeat Infringer Policy: CamelBak reserves the right, but has no duty, without prior notice and at its sole discretion, to (a) monitor or investigate any use of the Personalization Platform; (b) remove or restrict access to features that violate these Terms or may expose Camelbak to liability; (c) terminate, suspend, or permanently delete the user account of any customer who repeatedly attempts to upload infringing, prohibited, or unauthorized material; (d) report illegal activity to authorities and cooperate with them; and (e) take other action to protect its rights and those of third parties. If CamelBak cancels an individual order after review due to content violations, refunds may take up to ten (10) business days to appear in your account. CamelBak also maintains a copyright and DMCA notice-and-takedown procedure, described in Section 12.

5. Personalization Process & Disclaimers

Self-Service Platform: Custom orders are strictly self-service. CamelBak does not provide design assistance, manual artwork reviews, or pre-production proofs. The design profile submitted at checkout is the exact configuration sent to production.
3D Preview Variations: The live 3D preview is for placement and overall appearance simulation only. Colors, scale, exact alignment, and finishes may vary slightly on the final manufactured product.
Color Accuracy: Printed and engraved colors will differ from representations on your electronic screen. Pantone color matching is unavailable. Metallic, neon, or hyper-saturated colors may not reproduce accurately.
Background Printing: Any background color included in uploaded artwork (including solid white) will be actively printed. Users must utilize a transparent background to allow the native bottle color to show through.
Product Durability: Laser engraving is permanent. Digital prints and full-color graphics are designed for normal use, but exposure to abrasion, harsh chemicals, or high dishwasher temperatures may degrade appearance. Hand-washing of customized bottle bodies is strongly recommended.

6. Technical Artwork Requirements

Users must strictly adhere to the technical parameters corresponding to their chosen personalization method:

Digital / Full-Color Printing: Files must be submitted in PNG, SVG, AI, PDF, or TIFF formats. Artwork must be a minimum of 300 DPI, at least 300 pixels (1 inch / 2.54 cm) in height and width, and must not exceed 10 MB or 6000 x 6000 pixels. Lines, letters, and shapes must be at least 0.02 inches (0.5 mm) thick.
Laser Engraving: Files must be submitted in PNG, TIFF, SVG, AI, or PDF formats featuring a transparent background. JPEG files and photographs are strictly unsupported for engraving. Detail and line thickness requirements vary by product and color.

7. No Adjustment Window & Absolute Final Sale

No Adjustment Window: Customizer orders enter automated production systems immediately following checkout. There is no modification or adjustment window. Orders cannot be changed, updated, swapped, or canceled once submitted. Please review spelling, artwork placement, and quantities carefully before purchasing.
Absolute Final Sale: Because custom products are personalized and manufactured uniquely for you, all customized products are final sale. Customized items are completely non-refundable and cannot be returned or exchanged due to customer oversight, design regrets, or a change of mind.
Shipping Delays. Notwithstanding the "No Adjustment Window" and "Absolute Final Sale" provisions above, if CamelBak is unable to ship your order within the time stated at checkout (or, if no time is stated, within thirty (30) days after you place your order), CamelBak will offer you the option to consent to a revised shipping date or to cancel the affected order for a prompt, full refund, as required by applicable law. Nothing in this Section 7 limits any non-waivable statutory refund or cancellation right you may have.
Damaged or Defective Items: If an item arrives structurally damaged or defective from manufacturing, you must contact CamelBak Customer Service within 7 days of receipt with your order number and clear photographic evidence of the defect. This requirement does not limit any non-waivable warranty or conformity rights you may have under applicable law.

8. Custom Warranty Limitations (Warranty Nuance)

While CamelBak's lifetime or standard product manufacturing warranties cover the foundational structural integrity of our drinkware components (such as insulation mechanics or lid seals), custom-printed or custom-engraved treatments carry strict warranty fulfillment limitations:

No Custom Replacement Guarantee: Because custom vessel colorways, components, printing formats, and engraving parameters shift dynamically based on seasonal inventory and availability, CamelBak cannot guarantee that a component approved for a warranty replacement can be recreated with your original custom design profile or color scheme.
Substitutions: If an identical custom colorway or printing style is discontinued or unavailable at the time of your approved warranty claim, CamelBak will fulfill its warranty obligations by issuing a standard, non-customized variant of equivalent functional value, or a comparable component in a currently available stock colorway. This substitution remedy applies only where a like-for-like custom replacement is unavailable.

Effect on Implied Warranties. Nothing in this Section 8 disclaims, excludes, or modifies any implied warranty beyond what applicable law permits. Where CamelBak provides a written warranty on a product, any implied warranties on that product are not excluded and are limited in duration only to the duration of that written warranty, to the extent permitted by the Magnuson-Moss Warranty Act and applicable state law. This Section does not reduce the structural-integrity warranty coverage described above.

9. European Union Consumer Rights and Business Orders

Statutory Consumer Rights: For consumers purchasing within the European Union (Austria, France, Germany, Ireland, Italy, and Spain), nothing in these terms limits or restricts your mandatory statutory legal rights regarding non-conforming or defective merchandise, including your statutory legal guarantee of conformity (a minimum of two years from delivery, or longer where provided by your member state). That legal guarantee applies in addition to any commercial warranty CamelBak offers and cannot be waived or reduced by these Terms.
Right of Withdrawal (Personalized Goods): Because customized and personalized products are made to your specifications, they are exempt from the 14-day right of withdrawal under Article 16(c) of EU Directive 2011/83/EU. By placing a personalized order, you acknowledge and expressly agree that, once your order is submitted, you will not have a right to withdraw from or cancel the order for custom products, subject to your statutory rights for non-conforming or defective goods.
B2B / Resale / Tax-Exemption: Standard ecommerce personalization is intended for individual use. Business entities requiring high-volume orders (75+ units), corporate invoicing, tax-exempt documentation, or resale rights must coordinate explicitly with the Business Sales Team prior to checkout.

10. Regional Sales and Support Contacts

United States Customers

Standard Custom Support: customerservice@camelbak.com | 1-800-455-8203
Business/Retail & Bulk Orders: custom@camelbak.com | 1-800-455-8203 ext. 3

European Union Customers

Business/Retail & Bulk Orders (75+ units): specialorders@revelyst.com
Regional Consumer Support Portals:
- Austria: contact.at@camelbak.com | +43 800 909422
- France: contact.fr@camelbak.com | +33 805 082 444
- Germany: contact.de@camelbak.com | +49 800 0009687
- Ireland: contact.ie@camelbak.com | +44 800 048 8164
- Italy: contact.it@camelbak.com | +39 800 693 219
- Spain: contact.es@camelbak.com | +34 900 861 589

11. Representations, Warranties, and Indemnification

In addition to the representations and warranties set forth in these Terms, you represent and warrant that you are the sole and exclusive creator and owner of the User Submission, or that you possess all legally enforceable rights, licenses, and permissions necessary to utilize the design and grant the licenses specified herein.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless CamelBak, its parent companies (including Revelyst, Inc.), affiliates, officers, directors, and employees (the “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or resulting from or related to (a) your violation of any applicable law, regulation, or third-party right, including without limitation, any patent, copyright, trademark, trade secret, right of privacy, or other intellectual property right of a third party, publicity, confidentiality, property, or privacy right; (b) your access to or use of the Personalization Platform, including any data, content, or commands you submit; or (c) your breach of these Terms or any representation or warranty made herein.

The Indemnified Parties may, at their sole expense, assume the exclusive defense and control of any matter subject to indemnification hereunder, in which case you will fully cooperate with the Indemnified Parties in asserting any available defenses. You shall not settle any indemnified claim without the Indemnified Parties’ prior written consent.

12. Copyright Policy and DMCA Notices

CamelBak respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act ("DMCA"). If you believe that content submitted through the Personalization Platform infringes your copyright, please send a written notice to CamelBak's designated agent containing: (i) your physical or electronic signature; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the material claimed to be infringing and information reasonably sufficient to locate it; (iv) your contact information; (v) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner.

Repeat Infringers: Consistent with these Terms, CamelBak will, in appropriate circumstances, terminate the accounts of users who are repeat infringers.

13. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater) and able to form a binding contract to use the Personalization Platform and submit User Submissions. By using the Personalization Platform, you represent that you meet this age requirement, have the legal capacity to agree to these Terms, and are not prohibited by law from using the Personalization Platform. THE SERVICE IS NOT DIRECTED TO CHILDREN UNDER THIRTEEN (13).

14. Disclaimer of Warranties

EXCEPT FOR THE EXPRESS WRITTEN WARRANTIES CAMELBAK PROVIDES ON ITS PRODUCTS, AND EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, THE PERSONALIZATION PLATFORM AND ALL CUSTOM PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, CAMELBAK DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NOTHING IN THIS SECTION LIMITS OR DISCLAIMS ANY WARRANTY OR CONDITION THAT CANNOT BE LIMITED OR DISCLAIMED UNDER APPLICABLE LAW, INCLUDING THE MAGNUSON-MOSS WARRANTY ACT AND THE STATUTORY CONSUMER RIGHTS DESCRIBED IN SECTION 9. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CAMELBAK AND ITS PARENT COMPANIES, AFFILIATES, OFFICERS, DIRECTORS, AND EMPLOYEES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PERSONALIZATION PLATFORM, REGARDLESS OF THE LEGAL THEORY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CAMELBAK'S SOLE AND ENTIRE TOTAL MAXIMUM LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR A CUSTOM ORDER WILL BE LIMITED TO AND WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY RESULTING FROM CAMELBAK’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, FOR DEATH OR PERSONAL INJURY CAUSED BY FROM OUR ACTS OR OMISSIONS, OR TO ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW (INCLUDING THE STATUTORY RIGHTS OF EU CONSUMERS DESCRIBED IN SECTION 9).

16. Termination and Suspension

CamelBak may suspend, restrict, or terminate your access to the Personalization Platform at any time, for any reason, with or without notice. Grounds for termination or suspension may include, without limitation: (a) breach of these Terms; (b) harmful, abusive, or disruptive conduct; (c) fraudulent, illegal, or unauthorized activity; (d) non-payment of fees for product purchases; or (e) actions that jeopardize the security or integrity of the Personalization Platform, other users, or third parties.

You may terminate your account at any time by following the account deletion procedures within the Personalization Platform or by contacting us at one of the appropriate contacts in Section 10 above. Upon termination, whether by you or CamelBak: (a) your right to access the Personalization Platform immediately ceases; (b) CamelBak may, in its discretion, delete your account data, subject to applicable law and CamelBak’s data retention policies; and (c) provisions that by their nature should survive termination shall survive, including without limitation disclaimers, releases, assumption of risk, indemnification, limitations of liability, intellectual property, and dispute resolution provisions.

CamelBak shall not be liable to you or any third party for any termination or suspension of your access to the Personalization Platform.

17. Changes to these Terms

CamelBak may update these Terms from time to time in its discretion. Any changes will be effective as of the "Last Updated Date" posted with these Terms. The version of the Terms in effect at the time you submit an order governs that order. Your continued use of the Personalization Platform after the Last Updated Date constitutes your acceptance of the updated Terms.

18. Privacy

CamelBak collects and processes personal information (including your name, uploaded images, and payment information) in connection with the Personalization Platform as described in our Privacy Policy which is incorporated into these Terms by reference. If you are an EU resident, our processing of your personal data is also subject to the General Data Protection Regulation.

19. General Provisions

Severability. If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them without CamelBak's prior written consent; any purported assignment in violation of this provision is void. CamelBak may freely assign these Terms.

No Waiver. CamelBak's failure to enforce any provision of these Terms is not a waiver of its right to do so later.

No Third-Party Beneficiaries. Except as expressly provided herein, these Terms are for the sole benefit of the parties hereto and do not confer any rights or remedies on any third party.

Entire Agreement. These Terms, together with the CamelBak Legal Terms and Conditions and the Privacy Policy, constitute the entire agreement between you and CamelBak regarding the Personalization Platform and supersede all prior agreements on that subject. As stated above, these Terms control over the CamelBak Legal Terms and Conditions to the extent of any conflict concerning the Personalization Platform.