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FAQ's
Orders cannot be canceled or modified once submitted. Please review your order carefully before checkout.
Log into your CamelBak.com account or contact Customer Service at customerservice@camelbak.com.
CamelBak products are available worldwide. We currently offer direct shipping to eight countries, and that list continues to grow. To confirm availability in your region, please use the country selector located at the bottom of our website. If your country isn’t listed, we recommend visiting a local retailer for purchasing options.
Every CamelBak product comes with our Got Your Bak™ Lifetime Guarantee, which covers manufacturing defects for the life of the product. This includes issues related to defective materials or workmanship. Please note that normal wear and tears, accidental damage, improper care, and purchases from unauthorized sellers are not covered.
To start a warranty claim, you can:
- Submit your request online: https://www.camelbak.com/warranty
- Email our warranty team: warranty@camelbak.com
- Call us at: 1-800-455-8203
Most CamelBak bottles and drinkware are dishwasher safe. For best results, place caps on the top rack. Custom-designed bottles should be hand washed to preserve their graphics.
No. Backpacks and reservoirs should be hand washed only and air dried. Machine washing can damage straps, fixtures, and coatings, and may void your warranty.
Store your reservoir in the freezer to help prevent bacteria growth. Make sure it’s clean and dry before freezing.
We offer free returns within 30 days for items that are unused and in their original condition.
To start a return, submit a request through this form.
Items must be unused, in their original condition, and have tags attached.
Custom products are not eligible for return unless they are defective.
Refunds are issued to the original payment method. Late returns may be eligible for store credit instead.
Orders typically ship within 2–4 business days. Please note that custom orders may take up to 3 weeks to process and ship.
We offer flat rate standard shipping for $10. Shipping is free for registered account holders, and creating an account is completely free.
Yes, expedited shipping is available—but only for non-custom items.
No, packing slips for gift orders do not include pricing.
- Phone: 1-800-455-8203 (Mon – Fri, 6:30am – 4pm PST)
- Email: customerservice@camelbak.com
- Retail Partners/Invoices: 1-800-767-8725 (Mon – Fri, 8:30am – 5pm PST)
- Holiday Closures: New Year's Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving, Christmas Eve, Christmas Day.
Yes! Just be aware that pressure changes may cause fluid to spurt. Loosen the cap slightly before opening the bite valve.
Yes. CamelBak bottles meet US and EU safety standards and undergo third-party testing to ensure no lead exposure.
We currently offer custom products exclusively in large quantities. If you're interested in purchasing for your business or event, please contact our B2B customer service team at 1-800-455-8203 ext. 3
Artwork must meet specific file type and dimension guidelines. We do not accept copyrighted or offensive images.
We offer bulk order discounts, and tax exemption is available for eligible customers.
Custom items are shipped within the U.S. only. Expedited shipping is not available for customized products.
Custom products are not eligible for return unless they are defective.
You can update your account password by following the steps below:
1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click Edit in the Password field.
4. Change and confirm your new password.
1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click Edit in the Password field.
4. Change and confirm your new password.
Yes. Having an account on the Camelbak website allows for faster and easier checkout, quick access to your order history, and quicker customer service.
Please fill out all fields on our Account Register page to create your Camelbak account now.
You can view your order history by following the steps below:
1. Log in to your account
2. Hover over your profile icon
3. Click Order History.
1. Log in to your account
2. Hover over your profile icon
3. Click Order History.
You can update your email address by following the steps below:
1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click "Edit in the Profile field.
4. Enter and confirm your new email address.
5. Confirm the change via the email that will be sent to your new email address.
1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click "Edit in the Profile field.
4. Enter and confirm your new email address.
5. Confirm the change via the email that will be sent to your new email address.
Foxracing.ca
eGift Cards can be applied at checkout on foxracing.ca during payment step - using eGift Card number and eGift Card PIN. Note: Only 1 eGift Card can apply per order. eGift Cards are not redeemable at Fox Retail stores.
Want to purchase a Fox Racing eGift Card? Visit the Fox Racing Gift Cards page.
In StoreGift Cards purchased through Fox Racing retail stores can be redeemed in stores. Currently, they are not redeemable online.
Visa, Mastercard, Amex, Discover, Fox Racing eGift Card, Diners Club, PayPal, Apple Pay and Klarna. Learn more about Klarna interest-free installment payments.
Your card will be authorized upon placing the order and the authorization will settle upon shipping your order.
Yes, you will have the option of using your Apple Pay account during checkout, directly in the cart, or on the product page itself. Simply click on the Apple Pay button on a compatible mobile device or the web in Safari and proceed through the checkout options.
Yes, you will have the option of using your PayPal account during checkout. Simply click on the PayPal button and proceed through the checkout options.
Yes, we charge sales tax for all qualifying states.
Yes, we use a tokenized system so no credit card information is stored in our systems.
Once your returned package is received by our warehouse, it may take 7-10 business days to receive your credit, depending on the volume of returns being received. You will receive an email once the refund has been processed.
Your Fox product is warranted against manufacturing defects for one year from purchase, unless specified by local requirements. This warranty covers the original purchaser only and excludes damage caused by misuse, accidents, or improper care. Fox does not offer warranties on products purchased from unauthorized sellers. This warranty does not cover normal wear and tear or consequential damage. Visit our Warranty page for more details.
If you suspect a manufacturing defect, you can submit a claim.
Using your order number and email address, you can Track your order online.
You will also receive order and shipping confirmations via email.
We do not offer direct exchanges. To exchange an item, please return it for a refund following our return policy, then place a new order for the desired item.
You will receive an email 21-30 days after your purchase with a chance to review the items you have purchased, and you can also leave a review right on the product page, online.
We offer price adjustments on items that go on sale or receive a price change within 14 days of your purchase date on foxracing.com.
How to Request an Adjustment:
- US Customers: Email customerservice@foxracing.com with your order number.
- International Customers from Costa Rica, Indonesia, Japan, Malaysia, Mexico, Singapore, and Taiwan: Email intlcustomerservice@foxracing.com with your order number.
- International Customers Within Europe: At this time, we do not match prices on any products. Sorry for the inconvenience.
Price adjustments are not available for purchases made after a sale ends. In-store purchases cannot be adjusted based on online exclusive sales, and vice versa.
We process orders within 24 business hours. Delivery time depends on your location and shipping method. Visit our Shipping information for details on shipping times and delivery days.
Using your order number and email address, you can Track your order online. You will also receive order and shipping confirmations via email.
Using your order number and email address, you can Track your order online. You will also receive order and shipping confirmations via email.
US Orders: You can cancel most US orders before they enter fulfillment by emailing customerservice@foxracing.com with your order number and cancellation request.
International Orders: For international customers within Europe, you can cancel orders that haven't entered the fulfillment process yet. Please contact customerservice.eu@foxracing.com to cancel your order. For international customers who placed orders on foxracing.com from Costa Rica, Indonesia, Japan, Malaysia, Mexico, Singapore, and Taiwan, unfortunately, cancellations for international orders are not currently available after submission. For more information, please contact intlcustomerservice@foxracing.com.
Unfortunately, at this time, we are unable to make any changes to an order after if it has been placed; however, if you contact us before the order has been processed, we may be able to cancel the order, allowing you to make a new order with the needed updates.
We have physical stores in Irvine, CA, Pala, CA, and Bentonville, AR. Our Irvine store hours match Fox headquarters holiday schedule.
Can't make it to one of these locations? Use our Dealer Locator to find a store near you.
We offer price adjustments on items that go on sale or receive a price change within 14 days of your purchase date on foxracing.com.
How to Request an Adjustment:
- US Customers: Email customerservice@foxracing.com with your order number.
- International Customers from Costa Rica, Indonesia, Japan, Malaysia, Mexico, Singapore, and Taiwan: Email intlcustomerservice@foxracing.com with your order number.
- International Customers Within Europe: At this time, we do not match prices on any products. Sorry for the inconvenience.
Price adjustments are not available for purchases made after a sale ends. In-store purchases cannot be adjusted based on online exclusive sales, and vice versa.
We don't currently offer backorders. If an item is sold out but expected to be restocked soon, you can sign up to be notified when it's available.
We do not offer price matching. Our products should be priced consistently across all authorized retailers.
The best way to find the best fit for you is to check a Fox Size Chart.
Our products sell out quickly. To be the first to know about restocks and new releases, sign up for our emails. You can subscribe at the bottom of our homepage or during checkout.
You can sign up for all CamelBak alerts on our Join CamelBak page. Here you will able to sign up for Email messages.
If you’d prefer not to receive emails from Fox, simply click the unsubscribe link found in the footer (at the bottom) of any Fox promo email in your inbox, and we’ll take you off the list.