Returns

Return Eligibility

Only items purchased directly from camelbak.com within 30 days of the purchase date are eligible for return or exchange. To qualify, items must be in restockable condition, including:

• Original tags and stickers
• Original packaging and documentation

Return & Exchange Process

• To start your return or exchange please fill out this form
• CamelBak provides a prepaid FedEx return label for all eligible returns and exchanges.
• Free shipping is included for exchanges.
• No restocking fees apply.
• Please use only the FedEx label provided to ensure accurate and timely processing.
• Once your item is received, please allow 2 business days for processing.
• Return credits will be issued to the original payment method within 7–10 business days after processing.
• Be sure to check your Spam/Junk folder for the FedEx label email.

Items Purchased Elsewhere

If your CameBak product was purchased from retailer other than camelbak.com, please contact the retailer directly for return or exchange assistance.

Need Help?

For questions or additional support, please reach out via our Contact Form or call Customer Service at 1-800-455-8203.